Sleep & Respiratory Care Store (“SRC Store,” “we,” “us,” or “our”) operates the website src-store.com and offers CPAP machines, BiPAP/NIV machines, oxygen concentrators, masks, and related accessories for sale and rent across Pakistan.
This Privacy Policy explains what information we collect when you visit our website, place an order, contact us, or subscribe to our newsletter, how we use that information, and the choices you have regarding it. By using src-store.com, you agree to the terms described in this policy.
Information We Collect
Information you provide directly:
Name, phone number, email address, and delivery address when you place an order or create an account
Payment-related information when you choose Cash on Delivery or Bank Transfer (we do not store your banking credentials — bank transfers are made directly to our account, and COD requires no card or banking details)
Messages, prescriptions, or health-related details you choose to share with our team via WhatsApp, phone, or our contact form, when relevant to selecting the right CPAP, BiPAP, or oxygen equipment for you
Information submitted through our newsletter signup, account registration, or contact forms
Information collected automatically:
IP address, browser type, device type, and pages visited, collected through cookies and similar technologies
Shopping behavior on our site (products viewed, cart activity) to improve your experience and ours
Data collected through Google Analytics, Google Ads, and Meta (Facebook/Instagram) Pixel for advertising and site performance measurement
Reviews and ratings displayed on our site are sourced from Google via our review-display partner (Trustindex); we do not collect additional personal data through this feature beyond what is publicly visible on Google
How We Use Your Information
We use the information we collect to:
Process and deliver your orders across Karachi, Lahore, Islamabad, Peshawar, Quetta, Multan, Faisalabad, and other cities we serve
Communicate with you about your order, warranty, servicing, or rental agreements
Recommend appropriate CPAP, BiPAP, or oxygen equipment based on information you choose to share with our team
Send you updates, offers, or newsletters, only if you have opted in
Improve our website, products, and customer service
Run and measure advertising campaigns (Google Ads, Meta Ads) and understand how customers find and use our site
Comply with applicable Pakistani laws and respond to lawful requests from authorities
Health-Related Information
Because we sell respiratory and sleep therapy equipment, you may voluntarily share health-related details with our team (for example, prescription information or symptoms) to help us recommend the right product. We use this information solely to assist with your purchase or servicing request, we do not sell it, and we limit access to staff directly involved in fulfilling your order.
Cookies
Our website uses cookies to keep your cart functional, remember your preferences, and measure site traffic and advertising performance. You can disable cookies in your browser settings, though some features of the site (such as your shopping cart) may not work properly without them.
Sharing Your Information
We do not sell your personal information. We may share information with:
Courier and delivery partners, to fulfill and deliver your order
Payment facilitators, where applicable, to process transactions
Service providers who help us run our website, send communications, or analyze site performance (e.g., hosting providers, email/newsletter tools, Google, Meta)
Authorities, where required by law
Data Retention
We retain your order and account information for as long as necessary to fulfill orders, honor warranty and rental agreements, meet legal/tax obligations, and resolve any disputes. You may request deletion of your account information at any time, subject to records we are legally required to keep.
Your Rights and Choices
You can:
Request access to the personal information we hold about you
Request correction of inaccurate information
Unsubscribe from marketing emails/newsletters at any time using the link in those emails, or by contacting us directly
Request deletion of your account or personal data, subject to legal/record-keeping requirements
To exercise any of these rights, contact us using the details below.
Children’s Privacy
Our products are intended for use by or on behalf of adults and patients under medical guidance. We do not knowingly collect personal information from children without parental or guardian involvement. If you believe a child has provided us personal information without appropriate consent, please contact us so we can remove it.
Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
